Shipping policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at support@vivtrendzmarketplace.shop. Returns must be sent to: 9641 Southwest Fwy, Houston TX 77074, United States. Items sent back without first requesting a return will not be accepted.
Damages and issues: Inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect so we can make it right.
Non-returnable items: Custom/personalized items, perishable goods, personal care goods, hazardous materials, sale items, and gift cards cannot be returned.
Exchanges: Return the original item first, then place a new order once the return is accepted.
Refunds: Once your return is received and inspected, we'll notify you of approval. If approved, your refund will be issued to your original payment method within 10 business days. If 15 business days have passed since approval, contact us at support@vivtrendzmarketplace.shop.
Processing Time: All orders are processed within 2–5 business days via our print-on-demand fulfillment partner. Orders are not processed on weekends or holidays. You'll be notified by email of any significant delays.
Shipping Rates & Delivery Times:
- Standard Shipping (5–10 business days): Available on all domestic U.S. orders
- Expedited Shipping (2–3 business days): Available at additional cost
- Free Shipping: Available on orders over $200
Domestic Shipping (U.S.): We ship to all 50 U.S. states. A tracking number will be emailed once your order ships.
International Shipping: We ship to the following countries:
- Canada — 7–19 business days | Free on orders over $200
- United Kingdom — 7–19 business days | Free on orders over $200
- Mexico — 9–26 business days | Free on orders over $200
International orders may be subject to customs fees, duties, and taxes, which are the responsibility of the customer.
Order Tracking: Allow 24–48 hours after shipment for tracking to update.
Lost or Damaged Packages: VivTrendz Marketplace is not responsible for lost or stolen packages. If your order arrives damaged, contact us at support@vivtrendzmarketplace.shop within 7 days of delivery with photos.
Contact Us: support@vivtrendzmarketplace.shop | vivtrendzmarketplace.shop