Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at support@vivtrendzmarketplace.shop. Returns must be sent to: 9641 Southwest Fwy, Houston TX 77074, United States. Items sent back without first requesting a return will not be accepted.

Damages and issues: Inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect so we can make it right.

Non-returnable items: Custom/personalized items, perishable goods, personal care goods, hazardous materials, sale items, and gift cards cannot be returned.

Exchanges: Return the original item first, then place a new order once the return is accepted.

Refunds: Once your return is received and inspected, we'll notify you of approval. If approved, your refund will be issued to your original payment method within 10 business days. If 15 business days have passed since approval, contact us at support@vivtrendzmarketplace.shop.